The Safe Package facility uses a 24/7 video monitoring security system. All received shipments (packages, skids, vehicles, etc) are FULLY INSURED for the original declared insurance amount with the carrier used to ship to Safe Package (i.e. FedEx, UPS etc.) This allows the customer peace-of-mind knowing that the same level of insurance applies until you pick up your shipment.

In the event that a package is declared missing or damaged by a customer, the customer will be required to provide appropriate documentation detailing the value of the contents and declared insurance value of the shipment to Safe Package. Safe Package then has 30 days to research, process and resolve the issue.

Safe Package is not be responsible for packages:

1. That were damaged due to improper packaging

2. Addressed to an incorrect address

3. Shipped to Safe Package without having setup an account and received a PM #.

4. Sent without the PM# being listed on the package

5. Addressed to a name other than what was originally registered to said PM#

6. That did not have insurance purchased with the original carrier.

7. Tracking number was not registered online our emailed before the date of delivery.

Safe Package reserves the right to pay the claim at the fair market value of the item or the insured amount (whichever is less) or replace the lost or damaged item at our discretion. Safe Package is not responsible for any other costs beyond the value of the item. (i.e. lost time, wages, profit etc.)

Storage is FREE for the first 30 days for all customers for standard packages.

We will hold your package for as long as you would like beyond the 30 days of free storage. However, a $0.25 + Tax per day, per package charge will apply and you will need to pay for your storage fees on a monthly basis using a Credit Card or PayPal account through our online system or at our office.

Note: Skids, Vehicles, Boats, ATV’s etc. are subject to daily storage/holding fees from the first day that they are received.

Please see our services for more information.

Yes, however the following criteria is mandatory:

1. The account holder must email the full name of the person who will be picking up the package.

2. You must know the account holder’s PM# and name

3. You must know the name that is on the package

4. You must have the full tracking number

5. You must have an up-to-date photo ID

Be prepared for delays to verify all information. We may have to contact the account holder.

Yes, due to Canada Post compliance, all customers are required to register, include a PM # on shipping address, & fill-out/sign/submit a Canada post Letter of Authorization form, in order for Canada Post to release your mail to us.

There are NO size limitations — as long as it fits through our overhead door! Including but not limited to automobiles, motorcycles, furniture – nothing is too large … or too small.

Please see our services for a full breakdown of our price structure including oversize and storage fees.

We receive items including mail, packages, skids, etc. from any carrier, including Canada Post, UPS, FedEx, DHL, trucking companies, etc.

For customer convenience, CBI accepts cash, debit cards, credit cards (Visa, Mastercard, American Express) & PayPal (online).

No, all carriers know Safe Package’s schedule & will make delivery on the very next opening day.

No, Safe Package’s Shipping Address is a physical address, NOT a PO box. Safe Package receives items from private carriers every day, including UPS & FedEx, who will not deliver to PO boxes. Safe Package assigns you a Private Mailbox (PM) number, not a Post Office (PO) box number, resulting in your own legitimate Shipping & Mailing Address.

Yes, you can start using Safe Package’s service immediately. This form is only required for you to forward mail through Canada Post. If you are trying to forward your mail delivered by Canada Post to our address, you do require the form in order for Canada Post to release your mail to us.

Yes, Safe Package receives, accepts, & signs for many items that require signature confirmation. If a signature is required by the owner of the package, you may be required to contact your shipper to request the release of the package to us.

Yes, Safe Package must be informed prior to the carrier arriving to our warehouse. Any and all applicable fees must be paid prior to release of the package or freight to the third party carrier.